Last Updated: January 1, 2026
Our Commitment
At Ayur Health Expert, we are committed to providing the highest quality Ayurvedic healthcare services. If you have any concerns, complaints, or feedback regarding our services, products, or platform, we encourage you to reach out to us. We are dedicated to addressing and resolving all grievances in a timely and fair manner.
Grievance Redressal Mechanism
We have a structured grievance redressal mechanism to ensure that all complaints are handled efficiently. The process is as follows:
- Level 1 - Customer Support: Initial contact for all complaints. Response within 24-48 hours.
- Level 2 - Grievance Officer: If not resolved at Level 1 within 7 days, escalate to Grievance Officer.
- Level 3 - Escalation: For serious matters, escalate to senior management.
Grievance Officer
As per the Consumer Protection Act, 2019, we have appointed a Grievance Officer to address your concerns:
- Name: Mr. Rajesh Kumar
- Designation: Grievance Officer
- Email: grievance@ayurhealthexpert.com
- Phone: +91 93323 76311
- Timings: Monday to Friday, 10:00 AM to 6:00 PM (IST)
- Address: Ananda More, Chanchani Koliary Road
Ukhra, Durgapur, WB 713363
Types of Grievances
You can lodge complaints regarding:
- Consultation services and doctor conduct
- Product quality, delivery, or packaging issues
- Course content or certification issues
- Payment and refund issues
- Platform functionality or technical issues
- Partner (doctor/pharmacy) related concerns
- Data privacy and security concerns
How to Lodge a Grievance
You can lodge your grievance through any of the following channels:
- Email: Send detailed complaint to grievance@ayurhealthexpert.com
- Phone: Call our helpline at +91 93323 76311
- WhatsApp: Send message to +91 79080 76311
- Online Form: Fill the form below on this page
- Postal Mail: Send written complaint to our registered office address
What to Include in Your Complaint
To help us resolve your grievance quickly, please include:
- Your full name and contact information
- Order ID or Consultation ID (if applicable)
- Clear description of the issue
- Supporting documents (screenshots, invoices, etc.)
- Desired resolution
Resolution Timeline
We strive to resolve all grievances within the following timelines:
- Acknowledgement: Within 24-48 hours
- Preliminary response: Within 3-5 business days
- Final resolution: Within 15-21 business days (depending on complexity)
Escalation Matrix
If your grievance is not resolved within 21 days, you may escalate to:
- Nodal Officer: nodal@ayurhealthexpert.com
- Consumer Forum: For matters under Consumer Protection Act, 2019
